Why Austin IT teams add a partner
Austin companies with a technical founder or a single IT hire use co-managed IT for security, patching and backups.
Most internal IT teams spend their week on tickets and never reach the security and maintenance backlog. We take that backlog off their plate.
A written split of duties
We agree in writing which tasks stay with your staff and which are ours.
| Task | Your IT staff | Our team |
|---|---|---|
| Front-line support calls | ● | |
| Escalated server and network issues | ● | |
| Endpoint protection and alerts | ● | |
| Microsoft 365 licensing | ● | ● |
| Test restores | ● | |
| Hardware purchasing | ● | |
| IT roadmap and budget | ● | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Coverage when your IT person is out
Your IT person stops being a single point of failure.
Because we use the same notes and ticket queue, coverage during a vacation feels like business as usual.
Serving Austin and nearby
Downtown, the Domain, East Austin and Southwest Parkway, plus Round Rock, Cedar Park and Georgetown. If a problem needs someone on site in Austin, we send someone to your office or arrange a local partner, and keep working remotely in the meantime.
Support hours for Austin: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
Each month co-managed clients in Austin pays only for the Managed Services it has, such as users, workstations, servers or the network, each counted on its own. Remote staff with a laptop count once as a user and once as a workstation, and nothing else is hidden in the total. Terms are longer than a month, because the first weeks are spent securing and documenting your systems.