What is included
- User onboarding and offboarding
- Microsoft 365 and software license management
- Microsoft 365 spam and phishing filtering
- Outlook and mailbox problems
- Password resets, MFA problems and account lockouts
- Permission changes in file shares, SharePoint and Teams
Administration
- Creating and removing accounts when people join and leave
- Shared mailboxes, distribution lists and calendars
- Mail flow, domain records and spoofing protection
- Retention, sharing and external access settings
- License assignment and renewal
Security
MFA, conditional access and safe sharing defaults. We monitor for security alerts such as suspicious logins, account changes and unusual email activity, and review the tenant’s security settings on a schedule.
Licensing that matches real use
Microsoft sells many overlapping plans. We match each person to the license they actually need and remove licenses for people who have left, which often pays for part of the service.
Microsoft 365 plans and add-ons such as Copilot, Teams Phone or Defender for Business, plus other software such as Adobe, can be supplied and managed in one place through the licenses and subscriptions add-on.
Files and Teams
SharePoint, OneDrive and Teams set up so files are easy to find, permissions make sense and departing staff do not take the only copy of anything with them.
Sources
Information on this page is general and is not legal or compliance advice.