Signs it is time to switch
- The same problems keep coming back
- You cannot get a straight answer about backups or security
- Nobody can show you documentation of your own systems
- You only hear from your provider when they send an invoice
Before you switch
Quietly gather what you can before giving notice. You may not get everything, and that is fine, but each item makes the handover faster.
- Admin accounts for Microsoft 365, domains, firewalls and servers
- Software licenses and renewal dates
- Domain registrar and DNS access
- Vendor and carrier contacts
- The end date and notice terms in your current agreement
The handover
We work with the outgoing provider or employee for a clean transfer. Most providers cooperate. When they do not, we can usually recover access through Microsoft, your registrar and hardware vendors, with your authorization.
Securing access
Old admin accounts are removed, shared passwords changed and MFA turned on, so the outgoing provider no longer has access to your systems once the handover is complete.
Documenting everything
You end up with documentation you own: network diagrams, asset lists, accounts and procedures. If you ever switch again, the next handover is easy.