What a managed IT agreement covers in Charlotte
Support for your people, care for your devices and Microsoft 365, security, backups and a plan, all under one agreement.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
Managed IT in Charlotte: what we see
Charlotte is one of the largest banking centers in the country, and the advisory, accounting and insurance firms around it face many of the same security questionnaires the banks do. Clear documentation of your controls is half the job.
Typical example A Charlotte financial firm that must answer detailed security questionnaires.
Fully managed, co-managed or outsourced
Who we manage IT for in Charlotte
Most often financial advisory firms, accounting and tax firms, manufacturers, logistics and distribution companies and law firms, in Uptown, SouthPark, Ballantyne and South End, plus Matthews, Huntersville and Concord.
Onboarding your Charlotte office
We assess your systems, secure admin access, install monitoring and security tools and document everything before everyday support starts.
Remote-first, on-site when needed
Working remotely means nobody waits for a drive across town. An engineer connects, fixes the problem and notes it on the ticket.
If a problem needs someone on site in Charlotte, we coordinate a local partner while our engineers keep working the issue remotely.
Support hours for Charlotte: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
For Charlotte businesses, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Shared front-desk or shop-floor PCs are covered by the workstation fee without adding users. A longer-term agreement is what lets us plan hardware refreshes and security upgrades with you.