ManagedITServices.Tech
(888) 919-8088Get a quote
Menu

When hiring an IT team is not realistic

Outsourced IT Department

An outsourced IT department gives you the roles of a full IT team, a help desk, systems and network engineers, security oversight and a planning advisor, under one agreement.

Get a quote

The short answer

An outsourced IT department is a managed service provider filling every IT role a business would otherwise hire for. ManagedITServices.Tech provides help desk support, systems and network engineering, security and IT planning under one agreement, often after an in-house IT person leaves.

The roles you get

Help desk

Answers staff questions and fixes everyday problems.

Systems and network engineering

Servers, firewalls, Wi-Fi, Microsoft 365 and cloud systems.

Security

Endpoint MDR, email filtering, training and alert review.

Planning advisor

Reviews, roadmap and budget with leadership.

Hiring all four roles would cost several salaries. Even one generalist cannot cover them all, which is why so many small IT departments are really one tired person.

When outsourcing makes sense

  • Your only IT person has resigned or retired
  • You have grown past the point where the office manager can handle IT
  • You tried to hire and could not find, or afford, the right person
  • You need security and compliance work your current setup cannot deliver

Transition from an employee or another provider

Most outsourced IT engagements start with a handover. We document what exists, secure admin access, change shared passwords and take over support in a planned order so your staff barely notice.

  1. Collect

    Admin accounts, licenses, domains, vendor contacts and anything written down.

  2. Secure

    Change admin passwords, remove old access and turn on MFA.

  3. Document

    Build the network diagram, asset list and procedures you will own.

  4. Take over

    Monitoring and security tools go live, and staff start calling us.

What leadership gets

A named point of contact, regular reviews and a written technology plan. You do not need to manage IT people. You need to make decisions with good information, and that is what the reviews are for.

Pricing

Pricing for an outsourced IT department is built from separate monthly fees for supported users, workstations, servers and the network. Adding a hire or retiring a laptop changes only the matching line. A longer-term agreement is what lets us plan hardware refreshes and security upgrades with you.

How managed IT pricing works

Frequently Asked Questions

What happens when our IT person leaves?

We document your systems, secure admin access and take over support. If they are still with you, a short overlap makes the handover smoother.

Is an outsourced IT department on contract?

Yes, a longer-term one. That gives us time to document your systems and fix what the last provider left behind.

What is included?

The Managed Services you have: supported users with the help desk and Microsoft 365, managed workstations, managed servers and the managed network, plus security, planning reviews and documentation. Add-ons such as backup and disaster recovery or VoIP are optional.

Is it the same as fully managed IT?

Very close. Outsourced IT department describes the situation, replacing internal IT roles. Fully managed IT describes the service. Both mean one team owns your IT.

Next step

See what managed IT would cost

Tell us your users, workstations and locations.

Get a quote

Monday to Friday, 7:30 AM to 5:30 PM

Reviews

What clients say

They were: Responsive. Efficient. Detailed. Empathetic. 15 years in business and I didn’t realize the potential that an IT company could provide. ... Their support team [is] quick to respond and assist. Well worth the investment for security.

ElleBusiness owner

The entire IT team has been great to work with. They have handled everything for our startup veterinary clinic and the entire process has been simple and smooth from the beginning. Highly recommend!

CynthiaVeterinary clinic

The team is INCREDIBLE! ... All of the Techs that work there are so nice and very helpful, also, the owners are small town business owners. Give these guys a chance to help YOU!

JosieLaw firm

As an IT administrator managing environments across multiple offices, I have high expectations for the vendors and partners we work with, and [this team] has consistently met them. ... They communicate clearly, follow through on commitments, and take the time to actually understand our environment rather than offering one-size-fits-all answers.

ZainIT administrator, multi-office company

I had a great experience working with Amin. Very professional, communicative, and made the process smooth from start to finish. Highly recommend them for anyone needing reliable and efficient service!

Merandie

[This team] has been a great experience for our team! They are literally a phone call away and local. Amin has stopped in our office first thing when he hears we need his help! I recommend 10/10 to assist you in the IT world!

Ciana

Mo and [this team] solved an 8 year problem we’ve had with intermittent connectivity at our restaurants. We had worked with 4-5 other companies and they never solved what the issue was. Turns out Mo’s team just did the work tracing back all the issues and solving the problem at the root.

RyanRestaurants

Our office has worked with Amin as our computer tech. He has been very professional and courteous yet personable with all staff members. ... Knowing he’s just a call or text away is extremely reassuring.

Dee

He walks me through everything like a seasoned pro, reaches out to colleagues, stays on the phone, and does not leave me stranded. ... Patient, kind, and committed to helping a very overwhelmed person get through a very unnecessary crisis.

Joan

Great working experience with the team. Very professional and very helpful and patient. Really appreciate their work.

Curtis

Services

Industries

Palette