Why internal IT teams add a partner
A one-person IT department is expected to know networking, security, Microsoft 365, backups, hardware and every business application, while also answering the phone. That is not a fair job description, and it leaves real gaps: patches that slip, alerts nobody reads, a backup that has not been tested.
Co-managed IT fills the gaps without replacing the person. The most common arrangement is simple: your IT staff keep the business applications and the relationships with users, and we take on the platform work underneath.
A clear split of work
Every co-managed agreement starts with a responsibility table. It lists each recurring task and who owns it, so nothing falls between two teams and nobody is surprised.
| Task | Your IT staff | Our team |
|---|---|---|
| Help desk for staff | ● | ● |
| Business application support | ● | |
| Patching workstations and servers | ● | |
| Security alert review | ● | |
| Backup monitoring and test restores | ● | |
| Microsoft 365 administration | ● | ● |
| New hire setup | ● | |
| Firewall and network changes | ● | ● |
| Hardware roadmap and budget | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Pick the services you need
Co-managed agreements are shaped to your requirements. Your team picks one or many services from the service catalog to fill the gaps, and a written split of duties sets out who owns what.
- Any of the Managed Services: supported users, managed workstations, managed servers or the managed network
- Security add-ons such as Endpoint MDR Plan II or penetration testing
- Extended help desk coverage, 24/5 or 24/7
- Block hours: prepaid engineer time at a discounted rate on scheduled days, with a minimum of 16 hours a month
Coverage for vacations and projects
When your IT person is on vacation, out sick or buried in an ERP upgrade, our team picks up the day-to-day work so IT keeps moving. Your IT person is no longer a single point of failure.
Security depth
Security is where small IT teams are stretched thinnest. We monitor for security alerts such as suspicious logins, account changes and unusual email activity, review them and act or escalate to your team based on the agreed split.
Pricing
Pricing for co-managed IT is built from separate monthly fees for supported users, workstations, servers and the network. Part-time staff who only use email are a user fee and nothing more. Longer agreements keep the price steady and give us room to fix root causes instead of symptoms. Co-managed pricing reflects the share of work we take on.