Managed IT services in San Jose

01What a managed IT agreement covers in San Jose

The help desk, monitoring, patching, Microsoft 365, security, backups and planning, for every office and remote employee.

• Help deskStaff email, open a portal ticket or call people who know your setup.
• Monitoring and patchingEvery workstation and server watched and kept current.
• Microsoft 365Accounts, licenses, mail flow and security settings.
• SecurityEndpoint MDR Plan I, email filtering and security training.
• Backups100 GB per workstation, with full disaster recovery as an add-on.
• Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
• PlanningRegular reviews, a hardware roadmap and a budget.

02Managed IT in San Jose: what we see

San Jose businesses often have engineers on staff who could run IT but should not have to. Co-managed IT hands routine work such as patching, backups and Microsoft 365 administration to us while your technical people stay on the product.

Typical example A technical San Jose company that wants routine IT handled so its engineers can focus on product.

03Fully managed, co-managed or outsourced

04Who we manage IT for in San Jose

Most often manufacturers, architecture and engineering firms, medical practices, accounting and tax firms and defense suppliers, in Downtown, North San Jose, Santa Clara and Sunnyvale, plus Santa Clara, Sunnyvale and Milpitas.

• Manufacturers
• Architects and Engineers
• Medical Practices
• Accounting Firms
• Defense Contractors

05Onboarding your San Jose office

First we review what you have. Then we lock down admin accounts, roll out monitoring and security tools and write it all down.

The onboarding process

06Remote-first, on-site when needed

Remote support is faster for almost everything: a frozen Outlook, a printer queue, a locked account or a VPN that will not connect.

For hands-on work in San Jose, such as a failed switch or a new desk setup, we coordinate a vetted local partner and stay on the ticket.

Support hours for San Jose: Monday to Friday, 7:30 AM to 5:30 PM.

07Pricing

For San Jose businesses, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. A conference room PC or a warehouse scanner station is a workstation, even if no one owns it. Longer agreements keep the price steady and give us room to fix root causes instead of symptoms.

How pricing works