Why Phoenix IT teams add a partner
Valley manufacturers with a plant IT person use co-managed IT for office systems and security.
Most internal IT teams spend their week on tickets and never reach the security and maintenance backlog. We take that backlog off their plate.
A written split of duties
Responsibilities are documented task by task, so nothing falls between two teams.
| Task | Your IT staff | Our team |
|---|---|---|
| Password resets and access requests | ● | ● |
| Line-of-business software | ● | |
| Windows and app patching | ● | |
| Firewall and Wi-Fi changes | ● | ● |
| Backup monitoring | ● | |
| New hire setup | ● | |
| Security awareness training | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Coverage when your IT person is out
When your IT lead is away or buried in a project, our team keeps the everyday work moving.
Because we use the same notes and ticket queue, coverage during a vacation feels like business as usual.
Serving Phoenix and nearby
Downtown, the Camelback Corridor, Tempe and Scottsdale, plus Scottsdale, Tempe and Chandler. Most Phoenix issues are fixed remotely, and for the rest we schedule a local partner and manage the visit from start to finish.
Support hours for Phoenix: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
Pricing for co-managed clients in Phoenix is built from separate monthly fees for supported users, workstations, servers and the network. Remote staff with a laptop count once as a user and once as a workstation, and nothing else is hidden in the total. Agreements run for a longer term rather than month to month.