Why San Jose IT teams add a partner
Silicon Valley firms with technical staff use co-managed IT for routine work and security monitoring.
One or two IT people cannot be experts in firewalls, endpoint security, Microsoft 365 licensing and backup testing all at once. We take the platform work so they can stay close to the business.
A written split of duties
Responsibilities are documented task by task, so nothing falls between two teams.
| Task | Your IT staff | Our team |
|---|---|---|
| Password resets and access requests | ● | ● |
| Line-of-business software | ● | |
| Windows and app patching | ● | |
| Firewall and Wi-Fi changes | ● | ● |
| Backup monitoring | ● | |
| New hire setup | ● | |
| Security awareness training | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Coverage when your IT person is out
When your IT lead is away or buried in a project, our team keeps the everyday work moving.
Shared documentation means our engineers already know your network when your lead is out.
Serving San Jose and nearby
Downtown, North San Jose, Santa Clara and Sunnyvale, plus Santa Clara, Sunnyvale and Milpitas. Most San Jose issues are fixed remotely, and for the rest we schedule a local partner and manage the visit from start to finish.
Support hours for San Jose: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
For co-managed clients in San Jose, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Adding a hire or retiring a laptop changes only the matching line. Onboarding takes real effort up front, so agreements are longer-term.